Privacy Policy for Suite Stay Club Ltd.

Effective Date: 1st June 2024

Introduction

Welcome to Suite Stay Club Ltd. (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our travel booking platform (the “Platform”).

Information We Collect

Personal Information

When you use our Platform, we may collect personal information that can be used to identify you, including but not limited to:

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit card details, billing address, and transaction history.
• Booking Information: Travel details, preferences, and accommodation choices.

Non-Personal Information

We may also collect non-personal information that does not directly identify you, including but not limited to:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on the Platform, clickstream data, and search queries.

How We Use Your Information

We use your information to:

• Process and manage your bookings.
• Communicate with you about your reservations and customer service inquiries.
• Personalize your experience on our Platform.
• Improve our Platform, services, and marketing efforts.
• Conduct research and analysis to enhance our services.
• Comply with legal obligations and protect our rights.

How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, customer support, and marketing.
• Travel Partners: Hotels, airlines, car rental agencies, and other travel-related service providers to fulfill your bookings.
• Legal Authorities: When required by law or to protect our rights, privacy, safety, or property.

Customer Content and Reviews

We value your feedback and may ask to share your content and reviews on our Platform or in our marketing materials. However, we will always obtain your explicit consent before sharing any customer content or reviews.

Your Choices and Rights

Access and Correction

You have the right to access and correct your personal information. You can do this by logging into your account or contacting us directly.

Opt-Out

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us.

Data Deletion

You can request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

Children’s Privacy

Our Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us via [email protected]. 

This Privacy Policy was last modified on 1st June 2024.